Technical writers at NI have one primary goal: help NI customers be successful with NI products. To that end, we find ourselves engaged in a number of different activities:

  • Explain how to use NI products
  • “Info type” different kinds of content:
    • Concepts—Provide background information
    • Tutorials—Describe how to accomplish a task
    • Reference—Help users understand technical details
  • Work closely with a number of different groups within the company, including:
    • Engineering
    • Marketing
    • Management
    • Manufacturing
    • Customer education
    • Document production
    • Technical illustration
    • Localization
  • Wear many different hats:
    • Write and edit technical content
    • Architect and organize documentation sets
    • Contribute to project management
    • Serve as a user advocate
    • Perform usability testing and provide feedback
    • Contribute to extracurricular activities and committees to help solve issues and drive initiatives
  • Enroll in ongoing training to ensure we have the skills necessary to be successful and grow our careers:
    • Technical writing standard tools
      • HTML, XML, DITA/CMS
      • Adobe FrameMaker
    • NI flagship applications (e.g., LabVIEW)
    • Hardware basics
    • Programming basics
    • Professional development

NI products present new challenges for both your day-to-day work and your overall career. Because NI products are more complex than the typical consumer electronics you might be familiar with, it can take a little time to get up to speed. As you are forced to explore, test, and experiment with the product you support, you are constantly learning new things about its underlying technology and methodology.